Service desk
One place to raise incidents and requests, with triage, escalation and follow-through.
- Incident management
- Request management
- Problem management
- Escalation management
- Remote and on-site support
Support
Help with anything we build, supply or run.
Existing customers can raise a request with the service desk at any time. Tell us what's happening and how urgent it is.
Before you raise a request
- 1Who or what is affected
- 2What you expected, and what happened
- 3When it started
- 4Asset tag, device or ticket reference
Hardware & device support
Diagnostics, repairs, warranty claims and replacements — with loan devices so people keep working.
- Device diagnostics
- Warranty coordination
- Repairs & battery replacement
- Replacement and loan devices
- Spare-device pools
Infrastructure & application support
Cloud, servers, networks, Wi-Fi, identity and the applications we built or run for you.
- Cloud and server incidents
- Network and Wi-Fi faults
- Account and access issues
- Application support
- Email and workplace tools
Managed-service customers
Your agreement sets out your service levels, priorities and escalation contacts. Those routes always take precedence.
- SLA-based response
- Named escalation contacts
- Multi-site support
- Regular service reviews
Not a customer yet?
Looking for ongoing support?
Sarja can act as your service desk, or as your whole technology department — with agreed service levels, on-site and remote.